Job Description Job Description Tennis Shop Manager Position : Tennis Shop Manager Reports to: Director of Tennis Department: Racquet Sports As a Tennis Shop Manager, you will be responsible for ensuring that all phases of Tennis Pro Shop and related administrative work are performed in a timely and professional manner. Assist members with making appointments, retail sales, inventory and assisting tennis professionals and members as needed. Duties and Responsibilities * Greets all Members and guests with the "Warm Columbia Welcome" and respond to all inquiries as they enter the Tennis Pro Shop. * Oversees the Tennis Pro Shop and administrative assistants. * Ensures all daily tasks are completed during the appropriate shifts. * Answer phone calls with a positive and energetic demeanor. * Respond to emails, voicemails related to racquet sports.. * Provide Members and guests with appropriate court assignments. * Be knowledgeable and informed of all tennis programs, services, hours of operation, and related policies. * Resolve questions and service issues in a timely, friendly, and efficient manner. * Ensure the Tennis Pro Shop and related Member areas are clean, organized, and stocked as needed throughout the day. * Assists in maintaining an accurate record of all programs including lessons, clinics, camps, events, and tournaments. * Executes accurate Tennis, Paddle, and related charges. * Assists in helping the Director of Tennis and Head Pro's with all event related details. * Manage the Clubs Indoor Tennis and Paddle Reservation System. Ensure reservations are accurate and that all Members and guests are properly checked in and recorded. * Assist in responding to emergencies and help coordinate emergency response information to staff, Members, and management. Availability: * Full Time Hours * Evening and weekend hours available Skills Required: * Excellent interpersonal and customer service skills (Hospitality experience a plus.) * Proficient in Microsoft Word, Excel, and Outlook. * General knowledge of the game of tennis preferred, but not required. Educational/Misc. Requirements - * High School Diploma or Equivalent * Previous administrative/receptionist experience preferred.